Mohammad Shariq Siddique
About Mohammad Shariq Siddique
Mohammad Shariq Siddique serves as the Manager of SIAM Service Management at Thomson Reuters in Bengaluru, India, a position he has held since 2019. He has extensive experience in IT service management, having worked in various roles at Thomson Reuters and previously at vCustomer International Pvt. Ltd.
Current Role at Thomson Reuters
Mohammad Shariq Siddique has served as the Manager of SIAM Service Management at Thomson Reuters since 2019. His role is based in Bengaluru, Karnataka, India. In this position, he oversees service integration and management processes, ensuring effective service delivery and compliance with ITIL standards. His extensive experience in service management contributes to the operational efficiency of the organization.
Previous Experience at Thomson Reuters
Prior to his current role, Mohammad Shariq Siddique held several positions at Thomson Reuters. He worked as a Systems Administrator from 2007 to 2009 and later served as a Deployment Analyst from 2010 to 2011. He also held the position of Process Coordination Manager from 2011 to 2017, where he managed various operational processes. Additionally, he was the SIAM Global Process Owner for Incident Management from 2017 to 2019, focusing on incident resolution and process improvement.
Early Career at vCustomer International Pvt. Ltd.
Before joining Thomson Reuters, Mohammad Shariq Siddique worked as a Technical Associate at vCustomer International Pvt. Ltd. from 2006 to 2007. In this role, he gained foundational experience in technical support and customer service, which contributed to his subsequent career in IT service management.
Education and Expertise
Mohammad Shariq Siddique earned a Bachelor of Technology in Computer Science from Uttar Pradesh Technical University, completing his studies from 2002 to 2006. He possesses expertise in ITIL Process Compliance, particularly in Incident, Problem, and Change Management. He is proficient in ITSM tools, including ServiceNow and HP Peregrine Service Manager, which are essential for effective service management.