Monica Benavides Murillo
About Monica Benavides Murillo
Monica Benavides Murillo is a Supervisor of Order Management for US Legal at Thomson Reuters in Toronto, Ontario, Canada, where she has worked since 2019. She has a background in quality assurance and team management from her previous roles at Sykes in Florida.
Work at Thomson Reuters
Monica Benavides Murillo has been employed at Thomson Reuters since 2019, serving as Supervisor Order Management for the US Legal division. Her role is based in Toronto, Ontario, Canada. Over the past five years, she has demonstrated her ability to manage order processes effectively while ensuring compliance with legal standards. Her responsibilities include overseeing order management operations and leading a team to achieve performance goals.
Previous Experience at Sykes
Before joining Thomson Reuters, Monica worked at Sykes in various capacities. She served as a Quality Assurance Representative from 2009 to 2010 in Tampa, Florida, where she focused on maintaining service quality. Following this role, she was promoted to Team Manager from 2010 to 2012, also in Tampa. In this position, she managed team performance and contributed to operational improvements.
Education and Expertise
Monica Benavides Murillo studied at Liceo San Rafael De Alajuela. Her educational background has provided her with foundational knowledge that supports her career in order management and quality assurance. She has developed expertise in training new employees and managing teams effectively, which has contributed to her success in her current role.
Professional Skills and Achievements
Monica has a proven track record of adaptability and resilience in her professional roles. She has successfully started new accounts and services in different companies, consistently meeting or exceeding expectations for group growth. Additionally, she has received positive feedback for her training methods, indicating her effectiveness in onboarding new peers and enhancing team performance.