Monica Mikhail
About Monica Mikhail
Monica Mikhail serves as the Manager, Customer Experience Advocate at Thomson Reuters, a position she has held since 2018. With a background in customer success and project management, she has over 15 years of experience in various roles across multiple companies.
Work at Thomson Reuters
Monica Mikhail has been employed at Thomson Reuters since 2018, serving as the Manager, Customer Experience Advocate. In this role, she focuses on enhancing customer interactions and ensuring satisfaction with the company's services. Her tenure at Thomson Reuters has lasted for six years, during which she has contributed to various initiatives aimed at improving customer engagement and support.
Previous Experience at OLAP Vision
Before joining Thomson Reuters, Monica Mikhail worked at OLAP Vision as the Director of Customer Success from 2014 to 2018. During her four years in this position, she was responsible for overseeing customer relations and ensuring successful implementation of the company's solutions. OLAP Vision was later acquired by Thomson Reuters, which facilitated her transition to her current role.
Background in Project Management and Implementation
Monica Mikhail's career includes significant experience in project management and implementation. She worked at Clarity Systems from 2006 to 2011, where she held multiple roles including Implementation Specialist, Project Manager, and Services Manager. Her work spanned locations in Toronto, Canada, and Bucharest, Romania, contributing to her diverse professional background.
Early Career at Celestica
Monica began her career at Celestica, where she worked as a Commodity Management Associate and Process Improvement Specialist from 2004 to 2005. This role provided her with foundational experience in process optimization and supply chain management, which has informed her later positions in customer success and project management.
Education in Industrial Engineering
Monica Mikhail studied at the University of Toronto, where she earned a Bachelor of Applied Science (BASc) in Industrial (Systems) Engineering. Her studies took place from 2001 to 2006, equipping her with the technical knowledge and analytical skills necessary for her roles in customer experience and project management.