Mudassir Mehdi
About Mudassir Mehdi
Mudassir Mehdi is a Customer Care Consultant with extensive experience in customer service roles across multiple companies in Australia, including Thomson Reuters, Foxtel, and Mercer. He has a strong academic background with a Master's degree in Commerce and an MBA, complemented by previous roles in marketing and account management.
Work at Thomson Reuters
Mudassir Mehdi has been employed at Thomson Reuters as a Customer Care Consultant since 2017. He has accumulated seven years of experience in this role, contributing to customer service operations in Melbourne, Australia. His responsibilities include addressing customer inquiries, providing support, and ensuring a high level of service quality.
Current Roles at Foxtel and Mercer
In addition to his position at Thomson Reuters, Mudassir Mehdi has also worked at Foxtel as a Collections Agent since 2017, serving in Moonee Ponds, Victoria, Australia. He has been involved in managing collections and customer interactions. Furthermore, he has been a Helpline Consultant at Mercer since 2018, where he provides assistance and support to clients in Melbourne, Australia.
Education and Expertise
Mudassir Mehdi holds a Masters of Commerce in Professional Accounting from Federation University Australia, which he completed from 2013 to 2016. He also earned an MBA in Marketing & Management from Iqra University, studying from 2008 to 2011. His educational background provides a strong foundation for his roles in customer care and account management.
Previous Work Experience
Before his current roles, Mudassir Mehdi worked as a Visiting Lecturer at Iqra University for eight months in 2012-2013. He also served as an Account Management Executive at Orient Advertising Private Limited from 2009 to 2012. Earlier in his career, he completed a marketing internship at Pakistan State Oil Company (PSO) in 2007.
Project Management and Campaigns
Mudassir Mehdi has managed various projects and campaigns throughout his career. He led the launch of new tile designs for Shabbir Tiles and managed a public relations campaign for foreign delegates. He organized a road safety program at the Dawn Lifestyle Expo for PSO and handled the launch campaign for Zubaida's Zamzama. Additionally, he coordinated arrangements for a cricket match between CDC and Orient.