Mukul Jha
About Mukul Jha
Mukul Jha is a Customer Success Manager at Thomson Reuters, where he has led a team of 15 members since September 2022. He focuses on retention and renewals for US online legal customers and holds a Bachelor of Technology in Computer Science from Punjab Technical University.
Work at Thomson Reuters
Mukul Jha has been employed at Thomson Reuters as a Customer Success Manager since 2022. In this role, he oversees a team of 15 members within the Customer Success department. His responsibilities include managing customer retention and renewals, specifically targeting online legal customers in the United States. His leadership is focused on ensuring customer satisfaction and maintaining strong relationships with clients.
Education and Expertise
Mukul Jha completed his Bachelor of Technology (B.Tech.) in Computer Science from Punjab Technical University, where he studied from 2008 to 2012. Prior to this, he attended Jawahar Navodaya Vidyalaya from 2005 to 2007. His educational background in technology supports his role in customer success, particularly in understanding the needs of clients in the legal tech sector.
Background
Mukul Jha has a background in managing customer success teams, specifically in the technology sector. His experience includes leading initiatives that focus on customer retention and renewals. He has been actively involved in enhancing customer experiences and ensuring that clients receive the necessary support to maximize their use of services.
Team Management Experience
Since September 2022, Mukul Jha has been managing a team of 15 members in the Customer Success department at Thomson Reuters. His role involves coordinating team efforts to achieve departmental goals related to customer satisfaction and loyalty. This experience highlights his capabilities in team leadership and operational management within a customer-focused environment.