Nagachandu Bodakuntla
About Nagachandu Bodakuntla
Nagachandu Bodakuntla is a Product Support Analyst at Thomson Reuters, with previous experience as a Customer Support Associate at Amazon. He holds a Bachelor of Engineering in Civil Engineering from Kakatiya Institute of Technology & Science and has received recognition for his performance in support roles.
Work at Thomson Reuters
Nagachandu Bodakuntla has been employed at Thomson Reuters as a Product Support Analyst since 2021. In this role, he is based in Hyderabad, Telangana, India. His responsibilities include managing permissions for ONESOURCE Income Tax and GoSystem products. He also prepares and sends daily and monthly reports to management, which provide insights into support operations.
Previous Experience at Amazon
Before joining Thomson Reuters, Nagachandu Bodakuntla worked at Amazon as a Customer Support Associate from 2020 to 2021 for a duration of eight months. During his time at Amazon in Hyderabad, Telangana, he created an FAQ resource for the support team, which enhanced the speed of issue resolution. He also performed as a Quality Analyst, reviewing and auditing calls, chats, and tickets to ensure service quality.
Education and Expertise
Nagachandu Bodakuntla studied Civil Engineering at Kakatiya Institute of Technology & Science from 2014 to 2020, where he earned a Bachelor of Engineering (BE) degree. His educational background provides a foundation for his analytical skills and technical expertise in product support and customer service.
Achievements and Recognition
In recognition of his performance, Nagachandu Bodakuntla received the 'Hall of Fame' award for Q1 2022. This award highlights his outstanding contributions and effectiveness in his roles, particularly in enhancing service quality and support operations.