Nayaz Pasha
About Nayaz Pasha
Nayaz Pasha is a Senior Content Support Specialist at Thomson Reuters and a Customer Support Team Manager at Refinitiv, with over 17 years of experience in content support and customer service. He holds an MBA in Finance and HR from Bangalore University and has been instrumental in training and process management in his roles.
Work at Thomson Reuters
Nayaz Pasha has been employed at Thomson Reuters as a Senior Content Support Specialist since 2011. Over the course of 13 years in this role, he has developed expertise in coordinating with Request for Information (RFI) processes. His responsibilities include assisting sales and product specialists in presales activities on a global scale, ensuring effective communication and support for various stakeholders.
Current Role at Refinitiv
Since 2020, Nayaz Pasha has served as the Customer Support Team Manager at Refinitiv, a business under LSEG. In this position, he oversees customer support operations, focusing on maintaining processes and ensuring that service delivery aligns with business requirements. His role emphasizes the importance of customer satisfaction and operational efficiency.
Education and Expertise
Nayaz Pasha holds a Master of Business Administration (M.B.A.) degree with a focus on Finance and Human Resources from Bangalore University. He completed this program from 2005 to 2007. Additionally, he completed his ICSE 10th Standard education at Cambridge School, which provided a foundational academic background for his career.
Training and Documentation Responsibilities
In his current roles, Nayaz Pasha is responsible for maintaining training documentation and resources. He ensures that processes are well-documented and accessible, facilitating ongoing service delivery according to agreed business requirements. He also acts as the focal point for delivering generic and process-related training to new joiners, contributing to the onboarding and development of team members.