Neale Houlden
About Neale Houlden
Neale Houlden serves as the Global Head of Process Improvement at Thomson Reuters, where he has worked since 2014. He has extensive experience in process management and customer administration, contributing to significant revenue oversight within the Financial & Risk Division.
Current Role at Thomson Reuters
Neale Houlden serves as the Global Head of Process Improvement at Thomson Reuters, a position he has held since 2014. In this role, he focuses on enhancing operational efficiencies and streamlining processes within the organization. Additionally, he has been the Head of Customer Administration for the EMEA region since 2012. His responsibilities include managing the Order to Cash Processes for the Financial & Risk Division, which caters to 40,000 customers and contributes significantly to the company's revenue.
Previous Experience at Thomson Reuters
Neale Houlden has extensive experience at Thomson Reuters, having held several key positions. He was the Global Head of Process for 11 months in 2014 and previously served as the Global Head of Credit Management for Thomson Reuters Markets from 2007 to 2009. Additionally, he worked as the Global Process Lead for the Billing to Cash Project from 2009 to 2012. His diverse roles have equipped him with a comprehensive understanding of the company's operations and customer management.
Education and Expertise
Neale Houlden studied at the University of Bristol, where he earned a Bachelor of Science (BSc) degree in Economics from 1974 to 1977. His educational background provides a strong foundation for his roles in process improvement and customer administration. He also attended Eltham College, contributing to his early academic development.
Financial Impact and Responsibilities
In his current capacity, Neale Houlden is responsible for overseeing processes that contribute to an annual revenue of approximately $8 billion. His management of the Order to Cash Processes is crucial for the Financial & Risk Division, ensuring that operations run smoothly and effectively to meet the needs of a large customer base.