Nelson Bug Os
About Nelson Bug Os
Nelson Bug Os is an Advanced Support Executive at Thomson Reuters, where he has worked since 2015. He has extensive experience in financial analysis and customer relationship management, complemented by a background in business writing training.
Work at Thomson Reuters
Nelson Bug Os has been employed at Thomson Reuters since 2011, holding various roles that demonstrate his expertise in data management and customer support. He began as a Data & Applications Specialist from 2011 to 2013, followed by a position as S&E Data Specialist from 2013 to 2015. Since 2015, he has served as an Advanced Support Executive. In this role, he manages the resolution process for data and application issues, collaborating with internal teams to ensure effective solutions. His work involves maintaining customer relationships through various communication channels, including telephony, email, and Eikon Live Chat.
Education and Expertise
Nelson Bug Os has a background in business writing training, which supports his role in customer relationship management. His professional experience includes extensive work as a financial analyst since 2007, providing him with a strong understanding of market dynamics and financial analysis. Additionally, he has held FINRA Series 7 and 63 licenses, indicating his knowledge of financial regulations and securities trading.
Background
Before joining Thomson Reuters, Nelson Bug Os worked at E*TRADE Financial as a Team Lead from 2009 to 2011. This role contributed to his development in team management and customer service within the financial sector. His career in finance began in 2007, and he has built a solid foundation in financial analysis and customer support throughout his professional journey.
Achievements
Throughout his career, Nelson Bug Os has played a significant role in managing customer relationships and resolving complex data and application issues. His ability to engage with various internal functions has contributed to high-quality resolutions. His extensive experience in customer support and financial analysis has positioned him as a valuable asset in his current role at Thomson Reuters.