Nick Hamilton
About Nick Hamilton
Nick Hamilton serves as the Customer Service Team Lead at Thomson Reuters, where he has worked since 2021. With a background in business strategy and customer service, he has over a decade of experience in various roles within the industry.
Work at Thomson Reuters
Nick Hamilton has been employed at Thomson Reuters since 2016, where he has held multiple roles. He served as an Account Executive from 2016 to 2020, focusing on client relationships in Eagan, Minnesota. In 2021, he transitioned to the role of Customer Service Team Lead, where he has been instrumental in enhancing customer service operations for three years. In 2020, he took on the position of Business Strategy Consultant, assisting clients in leveraging long-term relationships. Hamilton has developed a customer-centric strategy aimed at improving the overall customer experience and has pioneered initiatives to promote a customer-first approach within the sales team.
Education and Expertise
Nick Hamilton studied at the University of Minnesota, where he earned a Bachelor of Management Education (BME) in Sales and Marketing from 2009 to 2012. He furthered his education at the Carlson School of Management, achieving a degree in Management from 2010 to 2012. His academic background provides a solid foundation for his roles in customer service and business strategy, equipping him with the skills necessary to navigate complex client interactions and develop effective business strategies.
Background
Prior to his tenure at Thomson Reuters, Nick Hamilton gained extensive experience in various roles at Northwest Respiratory Services. He worked there from 2009 to 2015, holding positions such as Equipment Service Technician, Customer Service Representative, Associate Operations Manager, and Manager of Supply Chain and Logistics. His early career also included a role as an Outside Service Representative at Northwest Respiratory Services in 2012-2013 and a position as a Sales and Logistic Operations Consultant at Milk Specialties Company from 2015 to 2016.
Achievements
During his time at Thomson Reuters, Nick Hamilton has made significant contributions to customer service and sales strategies. He developed a customer-centric strategy that focuses on enhancing the fundamentals of the customer experience. Additionally, he has assisted fellow representatives in building trust between customers and the company, fostering a collaborative environment that prioritizes customer satisfaction. His initiatives have driven a more customer-first approach within the sales team, reflecting his commitment to improving client relationships.