Nicole Harris
About Nicole Harris
Nicole Harris serves as a Training Assistant at Thomson Reuters, where she has worked since 2021. She specializes in developing training content and facilitating classes for new hires, leveraging her background in technology from Arkansas State University.
Work at Thomson Reuters
Nicole Harris has been employed at Thomson Reuters since 2017, where she currently holds the position of Senior Product Support Specialist. In this role, she has accumulated seven years of experience in the Dallas/Fort Worth Area. Additionally, she has served as a Quality Specialist since 2020 and as a Training Assistant since 2021, both based in Carrollton, Texas. In her various roles, she has contributed to the development and facilitation of training programs for new hires and has been involved in quality assurance processes.
Training and Development Expertise
In her capacity as a Training Assistant, Nicole Harris facilitates training classes for an average of 19 new hires, utilizing eLearning, virtual training, and written training engagements. She designs and creates training-related documents, materials, and presentations specifically for the Tax & Accounting Professional contact center. Her role involves developing training content that encompasses multiple business functions, including Checkpoint Product Usage, Checkpoint Research, Checkpoint Learning (CPE), and Salesforce.
Education and Expertise
Nicole Harris earned a Bachelor of Science degree in Technology with a focus on Technical Studies from Arkansas State University. Her educational background provides a foundation for her work in training and development within the technology and accounting sectors. This academic experience supports her ability to create effective training materials and engage new hires in their learning processes.
Reporting and Analysis Skills
As part of her responsibilities, Nicole Harris reports daily on agent behaviors and skills to management. This reporting supports agile decision-making within the organization. Her analytical skills contribute to identifying areas for improvement and enhancing the overall effectiveness of training programs.