Nicole Kalmbach, MBA
About Nicole Kalmbach, MBA
Nicole Kalmbach, MBA, is a Manager of Retention & Client Executives at Thomson Reuters, with a strong background in customer service and retention strategies. She actively participates in the #GirlsClub initiative to empower women in sales leadership roles and has an extensive educational background in business administration.
Current Role at Thomson Reuters
Nicole Kalmbach serves as the Manager of Retention & Client Executives at Thomson Reuters, a position she has held since 2022. In this role, she focuses on enhancing customer retention strategies and managing client relationships. Her work is crucial in ensuring that clients receive the support they need to maximize their experience with the company's products and services.
Previous Experience at Thomson Reuters
Nicole Kalmbach has extensive experience at Thomson Reuters, where she worked in various roles from 2008 to 2021. She began her career as a Customer Service Specialist and progressed to Team Leader for Customer Service, Support & Training and Consulting, and later as Manager of Customer Retention & Customer Service. Her roles involved training teams and implementing strategies to improve customer satisfaction and retention.
Education and Expertise
Nicole Kalmbach holds multiple degrees in business-related fields. She earned an Associate's Degree in Business Administration, Management and Operations from Washtenaw Community College. She then obtained a Bachelor's Degree in Business Administration and Management from Eastern Michigan University. Furthering her education, she completed a Master of Business Administration (MBA) with a focus on Value Driven Organization at Central Michigan University from 2018 to 2021.
Involvement with #GirlsClub
Nicole participates in #GirlsClub, an initiative aimed at empowering women in sales leadership roles. This program focuses on providing job training and community support to women in the industry, fostering an environment of growth and collaboration among female professionals.
Community Engagement
Based in Dexter, Michigan, Nicole Kalmbach contributes to her local community's professional landscape. Her involvement in initiatives like #GirlsClub reflects her commitment to supporting and empowering others in her field, particularly women pursuing careers in sales leadership.