Nik Desai
About Nik Desai
Nik Desai is a Senior Software Executive specializing in Global Large Law, currently employed at Thomson Reuters since 2024. He holds a Bachelor of Science in Psychology from the University of Hertfordshire and has extensive experience in customer success and client services across several prominent companies.
Work at Thomson Reuters
Nik Desai has held multiple roles at Thomson Reuters, beginning as a Customer Success Manager from 2019 to 2024. In this position, he focused on enhancing client satisfaction and ensuring successful product adoption. In 2024, he transitioned to the role of Senior Software Executive in the Global Large Law division, where he continues to contribute to the development and implementation of software solutions tailored for large law firms.
Previous Experience at LexisNexis UK
Nik Desai worked at LexisNexis UK in various capacities. He served as a Client Services Executive from 2015 to 2016, where he was responsible for managing client relationships and providing support. He then advanced to the role of Client Services Manager from 2016 to 2018, overseeing a team and enhancing service delivery to clients.
Experience at Signal Media Ltd
Nik Desai worked as a Customer Success Manager at Signal Media Ltd from 2018 to 2019. In this role, he focused on ensuring client satisfaction and facilitating the effective use of the company's media monitoring and analytics services.
Education and Expertise
Nik Desai studied at the University of Hertfordshire, where he earned a Bachelor of Science (BSc) degree in Psychology. This educational background provides him with insights into user behavior and client needs, which are valuable in his roles within customer success and software development.