Octávio Oliveira
About Octávio Oliveira
Octávio Oliveira is a Junior Support Analyst at Thomson Reuters, with a background in information technology and social services. He has extensive experience in technical support, network analysis, and equipment configuration, having previously worked at Powerline Internet and other organizations in Juiz de Fora, Brazil.
Work at Thomson Reuters
Octávio Oliveira has been employed at Thomson Reuters since 2021, serving as an Analista de Suporte Júnior. In this role, he provides technical support and assistance to clients, leveraging his background in information technology and customer service. Prior to this position, he worked as Técnico de Suporte de Produto at the same company, starting in 2019. His responsibilities include troubleshooting issues and ensuring optimal product performance.
Education and Expertise
Octávio Oliveira holds a degree in Sistemas de Informação from CES JF, which he completed from 2017 to 2020. He also earned a Bacharelado em Serviço Social from Universidade Federal de Juiz de Fora, studying from 2011 to 2015. Additionally, he completed a technical course in computer maintenance, assembly, and configuration at Veg Sistema de Ensino. His educational background equips him with a solid foundation in both technology and social services.
Background in Technical Support
Octávio Oliveira has extensive experience in technical support, having worked at Powerline Internet as an Operador de Suporte Técnico from 2014 to 2019. During this time, he configured ONU equipment, Ubiquiti radios, routers, and managed switches. He also gained experience in updating firmware and removing viruses via SSH on various devices. His work involved conducting internal network analysis to resolve access issues and slowdowns in condominiums.
Certifications and Additional Training
Octávio Oliveira has pursued various certifications and training to enhance his skills. He holds a certification in Customer Focus from Harvard ManageMentor. He has also completed both basic and advanced Windows computing courses at Informática Futura. Furthermore, he participated in a mini-course on excellence in public service at Serviço Nacional de Aprendizagem Comercial (SENAC), which contributes to his professional development in customer service.
Previous Work Experience
Before his tenure at Thomson Reuters, Octávio Oliveira worked in various roles that contributed to his professional growth. He was a Bolsista at CAEd / UFJF from 2012 to 2013 and at Prefeitura de Juiz de Fora from 2011 to 2012. These positions provided him with valuable experience in administrative support and community services, complementing his technical expertise.