Oral Allen
About Oral Allen
Oral Allen is an Associate Account Manager at Thomson Reuters, where he has worked since 2017. He has extensive experience in customer service and technical support across various companies, including T-Mobile and AT&T, and possesses strong skills in team management and cross-functional project coordination.
Work at Thomson Reuters
Oral Allen has held multiple positions at Thomson Reuters since 2011. He began as a Product Support Representative II and served in that role for six years until 2017. Following this, he transitioned to the role of Associate Account Manager, where he has worked for seven years. In his current role, he focuses on U.S. Tax & Accounting Firms and is based in Carrollton, Texas. His responsibilities include managing client relationships and ensuring customer satisfaction.
Previous Experience in Telecommunications
Before joining Thomson Reuters, Oral Allen worked in various roles within the telecommunications industry. He served as a Technical Support Tier III at T-Mobile from 2009 to 2012. Prior to that, he worked at Digicel as a Customer Service/Switch Technician from 2006 to 2008 and at AT&T as a Sales and Customer Service Representative/Data Expert from 2003 to 2005. His experience in these roles provided him with a strong foundation in customer service and technical support.
Education and Certifications
Oral Allen studied at Collin College, where he focused on Engineering and earned a Cisco Networking Certificate from 2010 to 2012. He also attended Collin County Community College, achieving a Computer Networking Technology Software (MCITP Server Administrator) Certificate from 2013 to 2014. Additionally, he has been studying Salesforce Administrator through Trailhead Military by Salesforce since 2017, where he has achieved the Salesforce Administrator certification.
Leadership and Team Management Skills
Oral Allen has demonstrated leadership capabilities by managing a team of 25 employees. His experience includes working with globally dispersed teams, showcasing his adaptability and cross-cultural communication skills. He possesses strong time management skills, allowing him to handle multiple cross-functional projects and deadlines effectively.
Customer Service Expertise
Oral Allen has extensive experience in resolving escalated customer service issues across various industries, including telecommunications, tax, software, and sales. He has developed a reputation for gaining customer trust and providing exceptional follow-up service, which has contributed to increased repeat and referral business.