Paige Tucker
About Paige Tucker
Paige Tucker is a Client Engagement Specialist at Thomson Reuters, where she assists clients with tax reporting and compliance needs. She has a background in customer service and holds a Bachelor of Arts in Political Science and Government from The University of Texas at Austin, as well as an MBA from Texas Woman's University.
Work at Thomson Reuters
Paige Tucker has been employed at Thomson Reuters as a Client Engagement Specialist since 2019. In this role, she assists clients with tax reporting and compliance needs, utilizing the ONESOURCE Tax Information Reporting solution. Her responsibilities include managing BNotice processing, TIN matching, and penalty notice processing for clients. Additionally, she collaborates with other teams to train and implement new clients or client contacts, ensuring a smooth transition and ongoing support. Tucker maintains continuous communication and relationships with clients throughout the year, contributing to client satisfaction and retention.
Previous Experience at FEMA
Prior to her current role, Paige Tucker worked at FEMA in various capacities. She served as a Customer Service Representative for three months in Denton, Texas, from 2016 to 2017. Following this position, she worked as a Reservist-Applicant Services Program Specialist from 2017 to 2020. In these roles, she gained experience in customer service and program support, which contributed to her skills in client engagement and communication.
Education and Expertise
Paige Tucker holds a Bachelor of Arts (B.A.) in Political Science and Government from The University of Texas at Austin, where she studied from 2012 to 2016. She is currently pursuing a Master of Business Administration (MBA) in Business Administration and Management at Texas Woman's University, expected to complete in 2024. Additionally, she has a Foundation degree in Business Administration and Management from The University of Texas at Austin. This educational background provides her with a strong foundation in both political and business principles.
Role at Thomson Reuters as ONESOURCE Support Representative
Before becoming a Client Engagement Specialist, Paige Tucker worked at Thomson Reuters as an ONESOURCE Support Representative from 2017 to 2019. In this position, she was responsible for supporting clients with the ONESOURCE software, which is integral to tax information reporting. Her experience in this role equipped her with in-depth knowledge of the software and its applications, enhancing her ability to assist clients effectively in her current position.
Part-Time Experience at Ruffalo Noel Levitz
In 2015, Paige Tucker worked as a Part-Time Caller at Ruffalo Noel Levitz for nine months. This role involved engaging with clients and gathering information, which helped her develop communication and interpersonal skills. This early experience in client interaction laid the groundwork for her later roles in client engagement and support.