Palaniappan Palaniappan
About Palaniappan Palaniappan
Palaniappan Palaniappan is a Digital Program Manager and Program Director at Thomson Reuters, where he has worked since 2017. He has extensive experience in program management and digital transformation, having previously held roles at Wolters Kluwer Health and Visa.
Work at Thomson Reuters
Palaniappan Palaniappan has held multiple roles at Thomson Reuters since 2013. He currently serves as Digital Program Manager / Program Director, a position he has held since 2017. In this role, he has successfully transitioned 80% of small and medium business revenue to a digital and digitally assisted model and has grown his team from 9 to over 200 members. Prior to this, he worked as a Solution Lead for 11 months in 2019 and as a Technology Partner from 2014 to 2017. He also served as Transition Lead for a brief period in 2013.
Experience at Wolters Kluwer Health
Palaniappan worked at Wolters Kluwer Health from 2006 to 2013 as a Program Manager / Delivery Manager. His tenure spanned seven years and included work in both Minneapolis, Minnesota, and Chennai, Tamil Nadu, India. During this time, he developed skills in program management and delivery, contributing to various projects within the organization.
Previous Role at Visa
Before joining Wolters Kluwer Health, Palaniappan worked at Visa from 2003 to 2006 as a Developer / Technical Lead. His role involved technical leadership and development across multiple locations, including London, England; Singapore; and Chennai, Tamil Nadu, India. This experience provided him with a strong foundation in technology and project execution.
Education and Expertise
Palaniappan holds a Bachelor of Engineering (BE) in Computer Science from Bharathidasan University. His educational background has equipped him with the technical knowledge and skills necessary for his roles in program management and digital transformation.
Achievements in Digital Transformation
Throughout his career, Palaniappan has achieved significant milestones in digital transformation. He executed a digital channel that generated over $3 million annually through new sales and expedited trial to sale conversion. Additionally, he achieved a 10% reduction in cost to serve by implementing a digital-first support model and automation capabilities, and he maintained a 100% success rate in digital deployments with no rollbacks.