Patrick Flancia
About Patrick Flancia
Patrick Flancia is a Client Support Executive in the Risk, Governance, and Compliance Group at Thomson Reuters. He has extensive experience in customer support and risk management, having worked at various companies including SingTel and Refinitiv.
Work at Thomson Reuters
Patrick Flancia has been employed at Thomson Reuters since 2017, serving as a Client Support Executive within the Risk, Governance, and Compliance Group. In this role, he provides support and assistance to clients, ensuring they effectively utilize Thomson Reuters' risk management solutions. His responsibilities include addressing client inquiries, resolving issues, and facilitating a smooth user experience with the company's products and services.
Current Role at Refinitiv
Since 2020, Patrick Flancia has worked at Refinitiv as an Advanced Support Executive in the Data and Applications - Risk division. In this position, he focuses on delivering high-level support to clients, particularly in the areas of risk and compliance. His role involves troubleshooting complex issues and providing tailored solutions to enhance client satisfaction and operational efficiency.
Previous Experience at SingTel
Patrick Flancia worked at SingTel, also known as Singapore Telecommunications Ltd, from 2008 to 2016. He held two positions during his tenure: Executive Customer Service from 2008 to 2010 and Senior Customer Care Executive from 2010 to 2016. In these roles, he was responsible for managing customer inquiries and providing support to enhance the overall customer experience.
Educational Background
Patrick Flancia earned a Bachelor’s Degree in Commerce from the University of Santo Tomas, completing his studies from 2002 to 2006. This educational background provided him with foundational knowledge in business principles, which he has applied throughout his career in customer support and client services.
Early Career at Ameriprise and Sykes
Before his roles at SingTel, Patrick Flancia gained experience as a Registered Broker at Ameriprise Financial Services, Inc. from 2006 to 2008. He also worked as a Customer Service Representative at Sykes during the same period. These early positions helped him develop essential skills in customer service and financial services.