Paul Bland
About Paul Bland
Paul Bland serves as the Head of Customer to Cash at Thomson Reuters, where he has worked since 2018. He has a strong background in customer administration and business operations, having previously held leadership roles at Thomson Financial and Thomson Reuters, where he successfully improved customer satisfaction and operational efficiency.
Work at Thomson Reuters
Paul Bland has held multiple roles at Thomson Reuters since joining the organization. He currently serves as the Head of Customer to Cash, a position he has held since 2018 in the Dallas/Fort Worth Area. Prior to this role, he was the Global Head of Business Operations - Order to Cash from 2016 to 2018. He also served as the Global Head of Customer Administration Financial & Risk from 2012 to 2016 and as the Regional Head of Customer Administration from 2008 to 2012. His tenure at Thomson Reuters has involved significant contributions to customer administration and operational efficiency.
Previous Experience at Thomson Financial
Before his time at Thomson Reuters, Paul Bland worked at Thomson Financial as the Director of Client Administration from 2003 to 2008 in London, England. During this five-year period, he was responsible for overseeing client administration functions, contributing to the company's operational strategies and client engagement efforts.
Achievements in Customer Administration
Paul Bland successfully led the migration of 100,000 customers to Thomson Reuters’ online digital self-service platform, which resulted in a 4% increase in customer satisfaction. He also increased electronic invoice delivery from 52% to over 90%, significantly enhancing process efficiency. His work emphasizes the use of design thinking to reduce customer effort and improve business outcomes.
Leadership in Dallas Hub
As the senior site leader for the Thomson Reuters Dallas Hub, Paul Bland oversees analytics and coordinates internal and external audits. His leadership role involves ensuring operational excellence and maintaining high standards of customer administration within the hub.
Facilitation of Business Initiatives
Paul Bland facilitated the successful divestiture of the Refinitiv business and the implementation of the HighRadius platform during his time at Thomson Reuters. These initiatives reflect his capability in managing significant business transitions and enhancing operational frameworks.