Pawel Molicki
About Pawel Molicki
Pawel Molicki serves as the Vice President of Technical Services at Thomson Reuters, where he has worked since 2022. With a strong background in technical services and project management, he has held various leadership roles at companies such as Cisco and Roche, and possesses advanced degrees in Informatics, Econometrics, and Organizational Development.
Work at Thomson Reuters
Pawel Molicki currently serves as Vice President of Technical Services (Level 1) at Thomson Reuters, a position he has held since 2022. He operates from Gdański, Pomorskie, Poland. In this role, he is responsible for overseeing technical services and ensuring alignment with corporate objectives. His extensive experience in managing technical teams and projects contributes to the effectiveness of the services provided.
Previous Experience at Cisco
Pawel Molicki worked at Cisco for a total of seven years, holding several key positions. From 2012 to 2016, he was the Technical Services Manager in Krakow. He then transitioned to the role of Head of Cybersecurity Delivery for Customer Experience (CX) EMEA from 2016 to 2021. In 2018, he briefly served as the EMEA Global TAC Datacenter Lead. His tenure at Cisco involved significant responsibilities in technical support and cybersecurity delivery.
Background in Customer Support at Roche
Before joining Thomson Reuters, Pawel Molicki was the Head of Regional Customer Support Center at Roche from 2021 to 2022. Based in Warsaw, Mazowieckie, Poland, he managed customer support operations, focusing on enhancing service delivery and customer satisfaction. His leadership in this role contributed to the effectiveness of the customer support framework.
Educational Qualifications
Pawel Molicki holds multiple degrees in various fields of study. He earned a Master of Science in Informatics and Econometrics from Cracow University of Economics, where he studied from 2001 to 2007. He also completed a Postgraduate program in Social Psychology of Organizational Development at the University of Social Sciences and Humanities in 2015. Additionally, he obtained an MBA International from UEK & University of St. Gallen between 2010 and 2012, and a PG in MSc Information Technology with Project Management from the University of the West of Scotland in 2007.
Skills and Expertise
Pawel Molicki possesses a diverse skill set that includes strong commercial and financial awareness, vendor and supplier management, and extensive project management experience. He is adept at aligning local and corporate cultures within global delivery functions and has a proven ability to lead multicultural teams. His knowledge of IT best practices, including IT Service Management (ITSM) and ISO20k, supports his effectiveness in process re-engineering and client-focused operations.