Pia Theresa G.
About Pia Theresa G.
Pia Theresa G. serves as the Vice President for Operations Customer Service and Support at Thomson Reuters, a position she has held since 2021. She has extensive experience in operations and customer service, having worked in various managerial roles at companies such as Ingram Micro, Netflix, and Reed Elsevier Philippines.
Current Role at Thomson Reuters
Pia Theresa G. serves as the Vice President for Operations Customer Service and Support at Thomson Reuters. She has held this position since 2021, contributing to the company's operational strategies and customer service excellence. Her role involves overseeing customer support operations and ensuring high-quality service delivery.
Previous Experience at Ingram Micro
Pia Theresa G. has extensive experience at Ingram Micro, where she held multiple managerial roles. She worked as the MSSC Senior Manager - Operations for 7 months in 2013, followed by a 2-year tenure as MSSC Senior Manager - Quality, Productivity and Analysis from 2013 to 2015. Additionally, she served as the IM-BPO Services Manager for 1 year from 2012 to 2013.
Career at APAC Customer Services
Pia Theresa G. worked at APAC Customer Services from 2008 to 2011, where she held two significant positions. She was the Operations Manager for 3 years and also served as the Training & Quality Manager during the same period. Her roles focused on enhancing operational efficiency and quality training for staff.
Experience at Netflix
From 2018 to 2021, Pia Theresa G. was the Regional Customer Experience Manager at Netflix in the Philippines. In this role, she was responsible for managing customer experience initiatives and ensuring that service standards met the company's expectations.
Leadership at Reed Elsevier Philippines
Pia Theresa G. served as the Director of Operations at Reed Elsevier Philippines from 2015 to 2017. In this role, she oversaw operational processes and contributed to the overall management of the organization.