Piotr Gleszczyński
About Piotr Gleszczyński
Piotr Gleszczyński is a Team Manager at Thomson Reuters, where he has worked since 2022. He has a diverse background in technical roles across various companies, including Refinitiv and Acoustic, and has focused on enhancing team performance and ITIL practices.
Current Role at Thomson Reuters
Piotr Gleszczyński currently serves as a Team Manager at Thomson Reuters, a position he has held since 2022. He is based in Gdańsk, Woj. Pomorskie, Poland. In this role, he leads a team that provides end-user support for various programs and systems, specifically within the financial services and MarTech sectors. His responsibilities include collaborating with other departments and external vendors to standardize core ITIL practices, ensuring efficient service delivery.
Previous Experience at Thomson Reuters
Prior to his current role, Gleszczyński worked at Thomson Reuters in various technical positions. He was a Technical Team Leader from 2021 to 2022 and served as a Technical Specialist from 2013 to 2018. Additionally, he held the position of Senior Technical Specialist for a brief period in 2018. His extensive experience at Thomson Reuters spans over six years, during which he contributed to improving service efficiency and user support.
Experience at Refinitiv
Gleszczyński worked at Refinitiv, an LSEG business, as a Senior Technical Specialist from 2018 to 2020. His role involved providing technical expertise and support, contributing to the operational efficiency of the organization. This two-year tenure allowed him to further develop his skills in technical support and service management.
Education and Qualifications
Gleszczyński studied at Liceum Ekonomiczne w Gdyni, where he focused on Ekonomika i Organizacja Przedsiębiorstw, achieving a Technik qualification from 1998 to 2002. He furthered his education at Uniwersytet Morski w Gdyni, obtaining a Licencjat in Biznes Elektroniczny from 2002 to 2007. His educational background provides a solid foundation for his career in technical support and management.
Professional Development and Achievements
Gleszczyński has invested significantly in personal development to enhance his skills as a team manager. He has achieved notable results, including a significant reduction in the average repair time (MTTR) through high work performance. His commitment to professional growth and excellence has been recognized through individual awards, underscoring his contributions to team performance.