Prakash Nanjundappa
About Prakash Nanjundappa
Prakash Nanjundappa is a Senior Provisioning Analyst at Thomson Reuters International Pvt Ltd in Bangalore, specializing in telecom order management and circuit inventory management. With over 12 years of experience in the telecommunications sector, he effectively manages network operations and collaborates with various internal and external stakeholders.
Work at Thomson Reuters
Prakash Nanjundappa has been employed at Thomson Reuters International Pvt Ltd in Bangalore since 2012, serving as a Senior Provisioning Analyst in Telecom Order Management. His role involves maintaining circuit inventory databases that connect various internal departments, including billing, sales, finance, and engineering. He is responsible for managing the telecommunications network for Thomson Reuters' products, ensuring effective service delivery for both internal and external clients. His responsibilities include performing root cause analysis for circuits that do not meet vendor service level agreements (SLAs) and providing proactive updates on circuit installation statuses.
Previous Experience
Before joining Thomson Reuters, Prakash Nanjundappa worked at Synchronoss Technologies as a Senior Member Provisioning-Mentor from 2005 to 2010. He spent five years in this role, where he gained experience in telecommunications provisioning. Following this position, he served as an Implementation Engineer at Xalted Information Systems Pvt. Ltd. from 2010 to 2012. His cumulative experience in the telecommunications sector spans over 17 years, encompassing various roles that have contributed to his expertise in order management and service delivery.
Education and Expertise
Prakash Nanjundappa completed his Master of Computer Applications (MCA) at Annamalai University from 2009 to 2011. His education in computer science has equipped him with the technical knowledge necessary for his role in telecom order management. He possesses a comprehensive understanding of the end-to-end service delivery process at Thomson Reuters, which includes escalation management, project management, and customer management.
Responsibilities and Skills
In his current role, Prakash Nanjundappa benchmarks prices from carriers to identify optimal options for data feed circuits for clients across the UK/EMEA, US, and Asia. He coordinates with configuration and installation teams to complete circuit tests and turn-ups, ensuring that all circuit orders are processed efficiently. His ability to develop strong working relationships with internal organizations and vendors aids in negotiating project delivery and timelines, further enhancing the efficiency of telecommunications services.
Collaboration and Coordination
Prakash Nanjundappa plays a key role in coordinating with various teams, including CIS, sales, and account teams, to gather detailed information for circuit orders. He is responsible for releasing purchase orders for various circuit needs, which requires effective communication and collaboration across departments. His proactive approach to managing telecommunications projects contributes to the overall success of service delivery at Thomson Reuters.