Prashant Saha
About Prashant Saha
Prashant Saha is a Deputy Manager in Product Support and IT Helpdesk at Truven Health Analytics, where he has worked since 2013. With a background in team leadership and operations across various companies, he has significantly expanded his team's capabilities and implemented process improvements through automation.
Work at Thomson Reuters
Prashant Saha has been employed at Thomson Reuters since 2010, currently holding the position of Deputy Manager in Product Support and IT Helpdesk. Over the course of 14 years, he has played a significant role in transitioning the entire Product Support team from the US to India, establishing a 24/7 blended solution center. He successfully set up an independent 24/7 Helpdesk following the disintegration from Thomson Reuters, achieving this with minimal headcount increase through cross-training existing staff. His leadership has contributed to the growth of the Product Support team from six members to over 55, supporting 18 products.
Current Role at IBM Watson
In addition to his role at Thomson Reuters, Prashant Saha has been working at IBM Watson since 2017 as a Lead in Product Support and Implementation. His responsibilities include overseeing product support operations and implementing strategies to enhance service delivery. His experience in managing product support teams has been instrumental in driving efficiency and operational improvements within the organization.
Previous Experience in Product Support
Prior to his current roles, Prashant Saha accumulated extensive experience in product support and operations across various organizations. He served as a Team Lead at Accenture for seven months, focusing on AHRS for British Telecom. He also worked at Continuum Systems as a Team Leader in Operations for one year and at Tech Mahindra as a Team Lead for Verizon Billing for three years. These positions provided him with a solid foundation in managing teams and processes in the IT support sector.
Education and Expertise
Prashant Saha holds a Bachelor of Arts in Economics from Mohanlal Sukhadia University, Udaipur, where he studied from 1997 to 2000. Additionally, he has a Diploma in Information Systems Management from APTECH Computer Education. His educational background complements his professional experience, particularly in implementing Robotic Process Automation (RPA) and utilizing Six Sigma methodologies to drive process improvements.
Achievements in Process Improvement
Prashant Saha has successfully implemented several initiatives aimed at enhancing operational efficiency. He expanded operations by transitioning seven processes through skill development and showcasing capability. His efforts in transitioning two processes in-house from vendors have improved operational control. He employs Six Sigma methodologies and automation to identify and implement process improvements, contributing to reduced Time to Completion (TTC) in various processes.