Pratik Anjay
About Pratik Anjay
Pratik Anjay serves as the Data Science & Analytics Manager at Thomson Reuters in Bengaluru, India, where he has worked since 2021. He has a diverse background in data science and analytics, with previous roles at various financial and technology firms, and holds multiple degrees in business and engineering.
Work at Thomson Reuters
Pratik Anjay serves as the Data Science & Analytics Manager at Thomson Reuters, a position he has held since 2021. He operates out of Bengaluru, Karnataka, India. In this role, he collaborates with the Customer Experience Strategy team to address business challenges related to Customer and CX Analytics. His work involves utilizing Generative AI, Machine Learning, and Text Analytics to enhance customer experience and resolve customer issues through data-driven insights.
Previous Experience in Data Science and Analytics
Prior to his current role, Pratik Anjay accumulated extensive experience in data science and analytics across various organizations. He worked at GlobalLogic as Lead Data Scientist from 2020 to 2021. He also held positions at Walmart Global Tech India as a Data Scientist from 2019 to 2020, EY as a Data Scientist from 2016 to 2018, and Standard Bank South Africa as a Senior Data Analyst from 2015 to 2016. His earlier experience includes roles at ORACLE FINANCIAL SERVICES SOFTWARE LIMITED and Ing Vysya Bank, now Kotak Mahindra Bank.
Education and Expertise
Pratik Anjay's educational background includes a Post Graduate Program in Data Science & Machine Learning from the Illinois Institute of Technology, Chicago. He also holds a Post Graduate Diploma in Business Analytics & Business Intelligence from Great Lakes Institute of Management. His foundational education includes a Bachelor of Engineering in Electronics and Communications Engineering from Visvesvaraya Technological University and a degree in Business Administration and Management from the Indian Institute of Management, Kozhikode.
Technical Skills and Proficiencies
Pratik Anjay possesses a strong technical skill set in data science and analytics. He has expertise in Natural Language Processing (NLP) techniques, including Bag of Words, TF-IDF, and Named Entity Recognition (NER). He is proficient in producing dashboards and reports using Tableau and PowerBI. Additionally, he has a solid understanding of cloud technologies such as AWS and is experienced with large databases, including Data Lake, SQL, NoSQL, Hive, and Snowflake.
Focus on Customer Experience Analytics
In his current role, Pratik Anjay focuses on improving customer experience through analytics. He works with various survey data, including NPS, OSAT, and CSAT, as well as customer interaction data from calls, chatbots, and emails. His analytical approach aims to solve customer problems and enhance overall satisfaction by leveraging machine learning and deep learning techniques, including Optical Character Recognition (OCR) and Artificial Neural Networks (ANN).