Puran Malhotra
About Puran Malhotra
Puran Malhotra is a Technology Delivery Manager specializing in Site Reliability Engineering at Thomson Reuters, where he has worked since 2022. He has over 15 years of experience in technology delivery and management, with a strong background in cloud infrastructure and service delivery across various roles at Tech Mahindra and other organizations.
Work at Thomson Reuters
Currently, Puran Malhotra serves as a Technology Delivery Manager in Site Reliability Engineering (SRE) at Thomson Reuters, a position he has held since 2022 in the Greater Toronto Area, Canada. In this role, he has led delivery management for publishing operations and content management of legal and tax products across North America and the UK. His responsibilities include optimizing resources across teams, which has resulted in multimillion-dollar cost savings. He has also focused on improving system availability by leading root cause investigations for production incidents.
Previous Experience at Tech Mahindra
Puran Malhotra has extensive experience at Tech Mahindra, where he held various roles over several years. He worked as a Team Lead in IM, PM & SLA Management for four months in 2012 in NOIDA, India, and as a Team Lead from 2010 to 2012. He also served as a Technical Analyst from 2007 to 2010 in White Plains, NY, and as a Technical Associate from 2006 to 2007 in NOIDA, India. His leadership roles included Service Delivery Head - Group Manager from 2020 to 2022 in Toronto, and Tech Manager from 2014 to 2020 in the Toronto Area and Saint Louis, MO.
Education and Expertise
Puran Malhotra earned a Bachelor of Technology (B.Tech.) in Electronics from Kurukshetra University, studying from 2001 to 2005. He also completed his high school education at K V Delhi Cantt, focusing on Physics, Chemistry, and Mathematics (PCM) from 1997 to 2001. His technical expertise includes in-depth knowledge of on-premises and cloud infrastructure management, with proficiency in PL/SQL, C++, Unix, and Windows.
Achievements in Cloud Transformation
Throughout his career, Puran Malhotra has successfully driven cloud transformation initiatives that have led to significant operational improvements and cost savings. He has extensive experience in vendor and contract management, including overseeing Service Level Agreements (SLA) and Statements of Work (SOW). His leadership in Change Advisory Board (CAB) meetings has ensured alignment between business needs and organizational releases and deployments.
Customer-Facing Experience
Puran Malhotra possesses over 15 years of customer-facing experience across multiple onsite locations in North America, including the United States and Canada. His roles have involved direct interaction with clients, focusing on service delivery and management. This experience has equipped him with a strong understanding of client needs and expectations in various technical environments.