Rajnish Kabra
About Rajnish Kabra
Rajnish Kabra is a Content Service Manager at Thomson Reuters, where he has worked since 2013. He specializes in requirements analysis and service management, leveraging data analytics to improve customer experience and support processes.
Current Role as Content Service Manager
Rajnish Kabra currently serves as a Content Service Manager at Thomson Reuters, a position he has held since 2013. Based in the Bengaluru Area, India, he focuses on enhancing customer experiences through effective service management. His role involves utilizing data analytics to identify client pain points and collaborating with stakeholders to re-engineer support processes for strategic accounts.
Previous Experience at Thomson Reuters
Rajnish Kabra has extensive experience at Thomson Reuters, having worked there for a total of eight years. He began his tenure as a Senior Content Analyst from 2005 to 2007 in Bangalore, where he developed foundational skills in content management. He then advanced to the position of Team Manager from 2007 to 2013, where he further honed his expertise in service management and customer relationship management.
Education and Academic Background
Rajnish Kabra completed his bachelor's degree at West Guwahati Community College, studying from 1994 to 1999. His educational background also includes attending Don Bosco High School, which provided him with a solid foundation for his future studies and career.
Expertise in Service Management and CRM
Rajnish Kabra possesses expertise in requirements analysis and service management. He has a strong background in customer relationship management (CRM) and service delivery, which enables him to effectively address client needs and enhance overall customer satisfaction through strategic initiatives.