Randy Holobaugh
About Randy Holobaugh
Randy Holobaugh is an experienced Operations Manager currently serving in First Line Support at Thomson Reuters in Toronto, Ontario. He has a strong background in operations and management, having held various roles at Thomson Reuters and Refinitiv over two decades, complemented by multiple degrees in business and information systems.
Work at Thomson Reuters
Randy Holobaugh has held multiple positions at Thomson Reuters over a span of several years. He began as a Computer Operator from 2002 to 2003, followed by roles as an Implementation Engineer from 2003 to 2004, and as a Datacenter Migration Specialist from 2004 to 2005. He served as Change Manager from 2005 to 2007 and as Bs7799 Site Lead for one year during the same period. Holobaugh was then promoted to Technical Operations Manager, a position he held from 2007 to 2011. His most recent role at Thomson Reuters is Operations Manager, First Line Support, which he has occupied since 2002.
Current Role at Refinitiv
Randy Holobaugh is currently the Director of First Level Support for the Americas at Refinitiv, a position he has held since 2018. Prior to this role, he worked as an Operations Manager, First Line Support for a brief period in 2018. His experience in operations management and support has contributed to his leadership in this role, where he oversees first-level support operations.
Education and Expertise
Randy Holobaugh has a strong educational background in business and information systems. He earned a Bachelor of Science in Business Administration with a focus on Finance from the University of Missouri - Saint Louis, completing his studies from 1996 to 2001. He also obtained another Bachelor of Science in Business Administration with a concentration in Information Systems from the same university, studying from 2005 to 2007. Additionally, he holds a Master of Business Administration from Webster University, which he completed from 2008 to 2011.
Background
Randy Holobaugh has a diverse professional background with extensive experience in operations and technical support. He has worked in various capacities at Thomson Reuters, where he developed his skills in datacenter operations, change management, and technical operations. His career has also included a significant role at Refinitiv, where he continues to apply his expertise in managing support operations.