Raven Knox
About Raven Knox
Raven Knox serves as a Client Service Manager at Thomson Reuters, where she has worked since 2012. She specializes in relationship management and strategic business planning to meet client needs and exceed revenue targets.
Work at Thomson Reuters
Raven Knox has been employed at Thomson Reuters as a Client Service Manager since 2012. In this role, she focuses on building strong client relationships through effective communication and relationship management. Her responsibilities include developing strategic business plans that are tailored to meet client needs, ensuring adherence to contracts, and managing client expectations through regular status updates. Over her tenure of 12 years, she has contributed to the company's client service initiatives.
Previous Experience at Time Warner Cable
Before joining Thomson Reuters, Raven Knox worked at Time Warner Cable as an Inbound Sales Representative from 2004 to 2012. During her 8 years in this position, she gained valuable experience in sales and customer service, which laid the foundation for her current role in client management. This experience has equipped her with skills in client engagement and communication.
Client Relationship Management
Raven Knox emphasizes the importance of building strong rapport with clients. Her approach to client relationship management involves effective communication and understanding client needs. She develops strategic business plans that are designed to consistently exceed revenue targets, demonstrating her commitment to client satisfaction and business growth.
Contract Management and Client Expectations
In her role as Client Service Manager, Raven Knox ensures that contracts are adhered to and manages client expectations. She maintains regular communication with clients to provide status updates and address any concerns. This proactive approach helps in fostering trust and transparency between the company and its clients.