Reagan Tshibangu
About Reagan Tshibangu
Reagan Tshibangu is a Bilingual Helpline Representative at Thomson Reuters, where he has worked since 2020. He has a background in customer service and sales, having held various roles in companies such as JUST EAT and Rogers Communications.
Work at Thomson Reuters
Reagan Tshibangu has been employed at Thomson Reuters as a Bilingual Helpline Representative since 2020. In this role, he is responsible for handling customer inquiries and processing transactions related to account, order, and subscription changes. His position involves actively seeking out sales lead opportunities and following a structured process to pass them to the sales team. This role emphasizes effective communication and customer service skills.
Previous Experience at JUST EAT
Before joining Thomson Reuters, Reagan Tshibangu worked at JUST EAT as a Bilingual Client Specialist from 2016 to 2018 in the Toronto, Canada Area. In this position, he focused on providing updates to customers regarding the status of their requests through various communication channels. His experience at JUST EAT contributed to his skills in customer service and bilingual communication.
Experience at Rogers Communications
Reagan Tshibangu served as a Bilingual Credit Collections Consultant at Rogers Communications from 2014 to 2016, also in the Toronto, Canada Area. During his two years in this role, he developed expertise in managing customer inquiries and addressing credit-related issues. This experience enhanced his ability to communicate effectively with clients in both English and French.
Role at ManpowerGroup
In 2018, Reagan Tshibangu briefly worked as a Bilingual Talent Acquisition Specialist at ManpowerGroup for four months in the Toronto, Canada Area. This role involved recruiting and engaging with candidates in both English and French, further demonstrating his bilingual capabilities and his ability to work in diverse environments.
Education and Expertise
Reagan Tshibangu studied Business Administration with a focus on Marketing at Seneca College of Applied Arts and Technology. He achieved an Associate's degree in this field, completing his studies from 2017 to 2018. This educational background provided him with foundational knowledge in business practices and marketing strategies, which he applies in his professional roles.