Ricardo Pinto Danelon
About Ricardo Pinto Danelon
Ricardo Pinto Danelon is a professional with extensive experience in support and customer success roles, currently serving as Gerente De Suporte E Customer Success at Thomson Reuters in Toronto, Canada. He has worked in various capacities within the company since 2008 and has a background in technical support and administration.
Work at Thomson Reuters
Ricardo Pinto Danelon has been employed at Thomson Reuters since 2008. He served as Supervisor of the Technical Support Department for six years until 2014. In 2014, he transitioned to the role of Coordinator of Legal Software Support, where he worked for ten years in New York. Since 2017, he has held the position of Gerente de Suporte e Customer Success in Toronto, Ontario, Canada. His roles have involved overseeing support operations and ensuring customer satisfaction within the legal software sector.
Education and Expertise
Ricardo Pinto Danelon pursued his education at several institutions. He studied at Centro Federal de Educação Tecnológica de Rio Pomba for one year from 2004 to 2005. He then attended Centro de Ensino Superior de Juiz de Fora, where he completed a four-year program from 2006 to 2010. Additionally, he studied at Universidade Federal de Juiz de Fora for one year from 2012 to 2013. His educational background has equipped him with the skills necessary for his roles in customer support and technical management.
Background
Before joining Thomson Reuters, Ricardo Pinto Danelon worked at Stefanini as an Administrator of CPD for three months in 2007 in Brazil. He also held the position of Coordinator of Technical Procedures at Novaprolink from 2007 to 2008 in Juiz de Fora, Minas Gerais, Brazil. His early career experiences contributed to his development in technical support and management roles.
Professional Experience
Ricardo Pinto Danelon has accumulated extensive professional experience in support and customer success roles. His tenure at Thomson Reuters spans over a decade, during which he has progressed through various positions. His previous roles at Stefanini and Novaprolink provided foundational experience in technical administration and coordination, further enhancing his capabilities in customer support management.