Richard Jackson
About Richard Jackson
Richard Jackson is a Senior Systems Engineer and Change Coordinator at Thomson Reuters, where he has worked since 2011. He has over 20 years of experience in systems engineering and client relationship management, with previous roles at Talent Software Services, TEKsystems, and EDS, an HP company.
Work at Thomson Reuters
Richard Jackson has been employed at Thomson Reuters as a Senior Systems Engineer and Change Coordinator since 2011. In this role, he is responsible for managing change requests for various systems, including web applications, UNIX and Windows server systems, databases, and Tomcat updates. He utilizes the ServiceNow SNOW application to create and submit change requests across three computer systems environment levels and two Cloud environment levels. His work involves coordinating and managing partnered resources to ensure projects progress through all test and development milestones.
Previous Experience at Talent Software Services
Prior to his current position, Richard Jackson worked at Talent Software Services as a System Engineer/Administrator from 2009 to 2011. During his two-year tenure, he developed strong client relationships by employing excellent interpersonal communication skills. This experience contributed to his ability to manage technical projects and foster collaboration with clients.
Background at EDS, an HP Company
Richard Jackson served as an Information Specialist at EDS, an HP company, from 1998 to 2009. Over the course of eleven years, he gained extensive experience in information management and technical support. His role involved providing solutions and support for various information systems, which helped build a strong foundation for his later work in systems engineering.
Education and Expertise
Richard Jackson studied at multiple institutions, achieving a Bachelor of Science degree in Psychology from the University of Northwestern - St. Paul. He also attended Northwest College for one year, where he earned a Bachelor of Science degree. Additionally, he studied at Bob Jones University for two years. His educational background, combined with his extensive experience in systems engineering and project management, equips him with a diverse skill set applicable to his current role.
Skills in Software Development Lifecycle
Richard Jackson possesses strong skills in coordinating and managing partnered resources to drive projects through all test and development milestones. He is recognized for his ability to solve problems and reduce debugging time for software developers, leveraging his extensive background with the full software development lifecycle. His expertise contributes to the efficiency and effectiveness of the teams he works with.