Richelle Lies
About Richelle Lies
Richelle Lies is a Customer Success Manager with extensive experience in client relations and user engagement. She has worked at various organizations, including Thomson Reuters and OurFamilyWizard, and holds a Juris Doctor degree from Cooley Law School.
Current Role at Thomson Reuters
Richelle Lies currently serves as a Customer Success Manager at Thomson Reuters, a position she has held since 2023. In this role, she focuses on user engagement and ensuring value for both new and existing accounts. She collaborates with internal partners to facilitate a seamless customer journey from initial sales through to renewals. Her responsibilities include presenting to various stakeholders and enhancing internal processes to improve customer relations.
Previous Experience in Customer Success
Prior to her current role, Richelle Lies accumulated significant experience in customer success at Thomson Reuters. She worked as a Customer Success Manager from 2019 to 2021 and as a Customer Success Representative from 2018 to 2019. Additionally, she served as a Client Success Representative at OurFamilyWizard from 2021 to 2023. Her expertise includes strategic enhancements to internal processes aimed at improving customer relations.
Internship and Early Career Experience
Richelle Lies began her career with various internships that provided foundational experience in civil rights and legal settings. In 2017, she worked as a Civil Rights Intern at CAIR-Chicago for two months. She also completed a three-month Legal Internship at May Oberfell Lorber in the same year. These roles contributed to her understanding of legal frameworks and customer advocacy.
Education and Qualifications
Richelle Lies holds a Juris Doctor (JD) degree from Cooley Law School, where she studied from 2014 to 2017. She also earned a Bachelor of Arts (B.A.) in Criminal Justice from Indiana University Bloomington, completing her studies from 2008 to 2012. Additionally, she participated in an overseas study program in Arabic Language and Literature through CIEE in Morocco in 2011.
Skills and Expertise
Richelle Lies possesses strong skills in user engagement and customer relations. She excels in training and investigative questioning to enhance the customer experience. Her competencies include presenting to diverse audiences and collaborating with internal teams to ensure effective communication and process improvements. Her strategic approach aims to enhance customer satisfaction and retention.