Rick Roy
About Rick Roy
Rick Roy serves as a Support Experience Advocate at Thomson Reuters, where he has held various roles including ProLaw Support Analyst, Senior Support Analyst, and Tier 2 Team Leader since 2001. He has over two decades of experience in the field, primarily based in Albuquerque, New Mexico.
Work at Thomson Reuters
Rick Roy has been employed at Thomson Reuters since 2001. He has held multiple roles, including ProLaw Support Analyst, Senior Support Analyst, and Tier 2 Team Leader. In these positions, he has contributed to the support and management of ProLaw, a legal practice management software. Since 2008, he has served as the ProLaw Support Manager, overseeing support operations and ensuring effective service delivery. In 2020, he transitioned to the role of Support Experience Advocate, focusing on enhancing customer support experiences.
Education and Expertise
The educational background of Rick Roy is not specified in the provided information. However, his extensive experience at Thomson Reuters suggests a strong expertise in customer support, particularly in legal technology solutions. His roles indicate proficiency in managing support teams and advocating for improved customer experiences.
Background
Rick Roy is based in Albuquerque, New Mexico, United States. He has dedicated over two decades to Thomson Reuters, indicating a commitment to his career in the legal technology sector. His long tenure reflects a deep understanding of the industry and the needs of legal professionals.
Achievements
While specific achievements are not detailed in the provided information, Rick Roy's long-standing roles at Thomson Reuters suggest a significant contribution to the company's support operations. His progression from analyst to manager and advocate indicates a recognition of his skills and effectiveness in improving support services.