Rizza Ballesteros
About Rizza Ballesteros
Rizza Ballesteros is a Senior Specialist in Investment Management Asia at Thomson Reuters, where she has worked since 2009. She specializes in customizing products for clients in the investment management sector and collaborates with professionals from various financial institutions.
Work at Thomson Reuters
Rizza Ballesteros has been employed at Thomson Reuters as a Senior Specialist in Investment Management Asia since 2009. Over the course of 15 years in this role, she has focused on customizing Thomson Reuters products to align with the specific needs of clients within the investment management sector. Her responsibilities include interpreting and analyzing trading requirements, providing tailored resolutions, and developing workarounds to enhance client satisfaction.
Previous Experience at IBM Global Process Services
Before joining Thomson Reuters, Rizza Ballesteros worked at IBM Global Process Services. She served as a Financial Analyst for a period of 9 months in 2007 in India. Additionally, she held the position of Team Coach for 3 months during the same year. In these roles, she contributed to financial analysis and team management, enhancing operational efficiency.
Background in Customer Care
Rizza Ballesteros began her career as a Customer Care Specialist at Teleperformance in Paris, Île-de-France, France, from 2006 to 2007. During her year in this position, she developed skills in customer service and support, which laid the foundation for her future roles in more specialized sectors.
Collaboration and Teamwork
In her current role at Thomson Reuters, Rizza Ballesteros collaborates with a diverse group of professionals. This includes real-time equity and commodity traders, researchers, and portfolio managers from various brokerage houses, universities, and global banks. Her ability to work effectively with these professionals is crucial for delivering tailored solutions in investment management.
Problem-Solving and Technical Support
Rizza Ballesteros plays a key role in identifying data errors in her current position. She escalates issues to second-level support or technical support desks when necessary. This responsibility highlights her problem-solving skills and her commitment to maintaining high standards of service for her clients.