Rob Sutton
About Rob Sutton
Rob Sutton is a Site Reliability Engineer at Thomson Reuters, where he has worked since 2003. He manages offsite tape storage, handles incident management, and supports financial batch runs, ensuring data security and compliance.
Work at Thomson Reuters
Rob Sutton has been employed at Thomson Reuters since 2003, serving as a Site Reliability Engineer. His role involves managing offsite tape storage and rotation through Iron Mountain, which is essential for maintaining data security and compliance. He supports financial batch runs across production and development environments in the UK and Ireland. Additionally, he utilizes Tivoli and Formula software for system and service monitoring, ensuring operational efficiency. Sutton also contributes to internal knowledge sharing by providing technical documentation for operations staff.
Previous Experience at Nortel Networks
Prior to his tenure at Thomson Reuters, Rob Sutton worked at Nortel Networks as an Applications Support Engineer from 1999 to 2001. During this two-year period, he was based in Frimley, Surrey. His responsibilities included providing technical support and ensuring the smooth operation of applications, which laid the groundwork for his future roles in site reliability and incident management.
Incident Management Expertise
In his current role, Rob Sutton handles incident management using Siebel 7 and ISQ. He focuses on the quick resolution of critical system and network issues, which is vital for maintaining operational continuity at Thomson Reuters. His expertise in incident management contributes to minimizing downtime and ensuring that services remain available to users.
Technical Skills and Tools
Rob Sutton employs various technical tools and software in his role as a Site Reliability Engineer. He utilizes Tivoli and Formula for system and service monitoring, which aids in maintaining the reliability of services. His experience with incident management tools like Siebel 7 and ISQ further enhances his ability to address and resolve issues efficiently.