Robert Hines
About Robert Hines
Robert Hines is a Product Usage Specialist at Thomson Reuters Tax & Accounting, where he has worked since 2004. He provides training and support for Research & Guidance products and collaborates with various teams to enhance customer experience.
Work at Thomson Reuters
Robert Hines has been employed at Thomson Reuters Tax & Accounting since 2004, serving as a Product Usage Specialist for 20 years in Valhalla, NY. In this role, he collaborates with customer training and Customer Success Management teams to facilitate website updates. Hines provides instructor-led web-based training on all Research & Guidance products, ensuring that clients are well-informed about the tools available to them. His responsibilities also include handling customer calls and resolving issues in a timely manner, demonstrating a commitment to customer service.
Previous Experience at Thomson Reuters
Prior to his current role, Robert Hines worked at Thomson Reuters Tax & Accounting as a Client Services Specialist from 1999 to 2009. During this 10-year tenure in Valhalla, NY, he developed skills in customer service and support, laying the foundation for his later work as a Product Usage Specialist. This experience contributed to his understanding of client needs and the importance of effective communication.
Education and Expertise
Robert Hines studied at the College of New Rochelle. His educational background, combined with his extensive experience at Thomson Reuters, has equipped him with the knowledge and skills necessary to excel in his role as a Product Usage Specialist. His expertise includes providing training and support for complex products within the Tax & Accounting sector.
Collaboration and Special Projects
In his current position, Robert Hines partners with various teams, including customer training and Customer Success Management, to assist with website updates. He also collaborates with editorial staff to ensure that customer responses are accurate and timely. Hines demonstrates versatility and adaptability by assisting with special projects as assigned, showcasing his ability to manage multiple responsibilities effectively.