Robert Pond
About Robert Pond
Robert Pond is a Product Support Specialist II at Thomson Reuters, where he has worked since 2019. He has extensive experience in business development, having held various roles in companies such as nFLXn Point Group and Toppan Merrill.
Work at Thomson Reuters
Robert Pond has been employed at Thomson Reuters as a Product Support Specialist II since 2019. He works in Carrollton, Texas, where he has contributed to various customer support initiatives. During his tenure, he achieved a customer satisfaction score of 10 out of 10 in the Mentor-New Hires rotational shadow program. He also graduated from the Thomson Reuters Certified Peer Advisor Program in 2022, which involved virtual training and shadowing. Pond has consistently exceeded business unit metrics and KPIs, achieving a 1.2 times increase year-over-year from 2020 to 2021 in his role as account executive for US Corporates Tax Premium Support and Shared Services.
Previous Experience in Business Development
Before joining Thomson Reuters, Robert Pond held several positions in business development. He served as Director of Business Development at nFLXn Point Group for six months in 2014-2015. He was also a Business Development Manager at Solomon Edwards Group, LLC from 2010 to 2011. His experience includes roles at Allegiance Capital Corporation as a Business Development Associate and at Furniture Marketing Group, Inc. as a Business Development Representative. Additionally, he worked as a Business Development Representative at Kaye/Bassman International and as Director of Business Development at FTI Consulting.
Education and Expertise
Robert Pond studied at SUNY Polytechnic Institute, where he earned a Bachelor's degree in Business Administration and Management. His educational background has provided him with a solid foundation in business principles, which he has applied throughout his career in various business development and support roles. His expertise includes customer success, sales strategies, and team leadership, which have been critical in his positions at Thomson Reuters and other organizations.
Achievements in Customer Success
At Thomson Reuters, Robert Pond has been recognized for his performance in customer success. He ranked in the Top 1% of his peer team group for individual performance. In 2021, he received the highest number of external surveys, indicating strong customer satisfaction and engagement. His ability to exceed business unit metrics and KPIs demonstrates his commitment to enhancing customer experiences and contributing to organizational goals.
Career Progression and Roles
Robert Pond's career spans multiple roles across various companies, primarily focused on business development and sales. He served as Vice President of Sales at Toppan Merrill from 1999 to 2004 and held a similar position at Bowne of Dallas from 2004 to 2009. His role as Manager for the 2010 Membership Campaign at The Metroplex Technology Business Council further highlights his leadership capabilities. Pond's diverse experience in sales and business development has equipped him with a broad skill set applicable to his current role.