Roberto César García Bernal
About Roberto César García Bernal
Roberto César García Bernal is an Application Support Analyst with extensive experience in information security and ERP systems. He has worked for notable companies such as Infor, Banamex, and Thomson Reuters, and holds a degree from Universidad Nacional Autónoma de México.
Current Role at Thomson Reuters
Roberto César García Bernal has been employed at Thomson Reuters as an Application Support Analyst since 2022. In this role, he is responsible for providing technical support and ensuring the functionality of applications used within the organization. His position is based in Ciudad de México, where he has contributed to maintaining service quality and adherence to operational standards.
Previous Experience at Infor
Prior to his current role, Roberto worked at Infor as a Product Support Analyst from 2018 to 2020. During his two years at Infor, he focused on providing support for various products, enhancing user experience, and troubleshooting issues related to the software. His tenure in this position helped him gain valuable insights into product support and customer service.
Background in Information Security
Roberto has over eight years of experience in information security, specifically in user administration. His work has involved creating, managing, and reviewing procedure manuals to ensure compliance with organizational and industry standards, including ISO 27000. This expertise has equipped him with a strong foundation in maintaining security protocols and safeguarding information.
Education and Training
Roberto studied at Universidad Nacional Autónoma de México from 1998 to 2000, where he laid the groundwork for his career in technology and information systems. His education has contributed to his understanding of complex systems and processes, which he has applied throughout his professional journey.
Leadership Experience
Roberto has demonstrated leadership capabilities through his previous role as Team Lead at AGS NASOFT MEXICO from 2016 to 2018. In this capacity, he led a service desk team, focusing on enhancing service delivery and team performance. His experience in leading teams has further developed his skills in managing urgency and ensuring adherence to standards.