Sally Davison
About Sally Davison
Sally Davison serves as an Enterprise Customer Success Manager at Thomson Reuters, where she has worked since 2014. With a background in business management and marketing, she focuses on client account planning and enhancing legal department operations.
Work at Thomson Reuters
Sally Davison has served as an Enterprise Customer Success Manager at Thomson Reuters since 2014. In this role, she coordinates the renewal process to meet revenue targets and manages a portfolio of existing clients. She conducts regular reviews to ensure clients derive value from the software. Additionally, she initiates and participates in account planning sessions with internal teams and key stakeholders from client organizations. Her focus includes identifying, creating, and developing professional services opportunities within the client base.
Previous Experience
Before her current role, Sally Davison worked at Thomson Reuters as a Pre-Sales Consultant for Legal Tracker from 2013 to 2014. Prior to that, she was a Business Finance Contractor at Herbert Smith Freehills from 2012 to 2013. Her earlier career includes a seven-year tenure as a Business Manager at UBS AG from 2004 to 2011 and a two-year position as a Marketing Assistant at Clifford Chance LLP from 1994 to 1996. She also worked as a Marketing Assistant at Chantrey Vellacott DFK from 1990 to 1994.
Education and Expertise
Sally Davison possesses extensive experience in customer success management, business finance, and marketing. Her expertise includes providing advice and best practices to improve legal department operations and initiatives for clients using Legal Tracker. She also offers informal leadership by coaching and mentoring team members and cross-functional units to drive best practices.
Client Management and Strategy
In her role at Thomson Reuters, Sally Davison manages a diverse portfolio of clients. She conducts regular reviews to assess client satisfaction and ensure they receive maximum value from the software solutions provided. Her strategic approach includes initiating account planning sessions and collaborating with internal teams to align services with client needs.