Santiago Deano
About Santiago Deano
Santiago Deano serves as the Head of Quality Assurance and Third Level Support at Thomson Reuters, a position he has held since 2011. With extensive experience in various technical and managerial roles within the company, he focuses on improving quality systems and reducing defects through innovative testing strategies.
Work at Thomson Reuters
Santiago Deano has been with Thomson Reuters since 1988, holding various positions over the years. He currently serves as the Head of Quality Assurance and Third Level Support since 2011 in the Greater St. Louis Area. Prior to this role, he was the Head of System Integration for one year in 2010. His earlier positions include Technical Operations Manager for Venezuela and the Caribbean from 1988 to 1995, and Technical Operations Manager for Peru, Ecuador, and Bolivia from 1995 to 2000. He also worked as the Operation Technical Manager and Regional Implementation & Support Operations Manager in the Greater St. Louis Area, and as Director of Data Center Communications for one year in 2004.
Education and Expertise
Santiago Deano holds a Bachelor's degree in Electrical and Communications Engineering from IUT RC Dr. Federico Rivero Palacio, which he completed from 1979 to 1983. His educational background provides a strong foundation for his extensive career in technical operations and quality assurance within the technology sector.
Background
Santiago Deano has a diverse background in technical operations and quality assurance, with over three decades of experience in the technology industry. His career at Thomson Reuters spans multiple roles and regions, including Latin America, where he served as IT Operations Manager from 2000 to 2004 in Argentina. His experience includes managing operations in various countries, which has contributed to his comprehensive understanding of regional technical needs.
Achievements
In his current role as Head of Quality Assurance and Third Level Support, Santiago Deano focuses on reducing overall defects and supporting rapid releases of development capabilities. He has led the design and execution of both automated and manual testing strategies to enhance the on-time delivery of quality systems. Additionally, he implemented a blended onshore/offshore delivery model to improve the quality and delivery of software, products, systems, and applications.