Scott Skiljan
About Scott Skiljan
Scott Skiljan is a Technical Account Manager with extensive experience in application and infrastructure training for financial services clients. He has worked at Thomson Reuters since 2000 and currently serves as a Customer Success Manager at Refinitiv, focusing on client relationships in the western United States.
Work at Thomson Reuters
Scott Skiljan has been employed at Thomson Reuters since 2000, serving as a Technical Account Manager for 24 years in San Francisco, CA. In this role, he is responsible for identifying new sales opportunities while ensuring high client satisfaction for major financial clients. His work involves managing relationships with key client contacts, particularly in the western United States. Scott's responsibilities also include process re-engineering and client satisfaction measurements, which contribute to the overall success of the organization.
Current Role at Refinitiv
In addition to his position at Thomson Reuters, Scott Skiljan has been working at Refinitiv as a Customer Success Manager since 2018. Over the past six years in San Francisco, he has focused on enhancing client relationships and ensuring that clients receive optimal value from the company's services. His expertise in application and infrastructure training for financial services clients plays a significant role in his current responsibilities.
Background in Financial Services
Scott Skiljan has a background in financial services, having previously worked at Bridge Information Systems as a Distribution Manager from 1999 to 2000 in St. Louis, MO. This experience provided him with foundational knowledge in managing client relationships and understanding the needs of financial clients. His career trajectory reflects a consistent focus on client satisfaction and service delivery within the financial sector.
Expertise in Client Relationship Management
Scott Skiljan demonstrates expertise in managing relationships with key client contacts, particularly in the western United States. His role as a Technical Account Manager involves maintaining high levels of client satisfaction while identifying new sales opportunities. His experience in both application and infrastructure training for financial services clients further enhances his ability to meet client needs effectively.
Leadership and Communication Skills
Scott has played a regional Product Champion role, showcasing his leadership and communication skills. This position involves advocating for product features and benefits while ensuring that client feedback is effectively communicated within the organization. His involvement in process re-engineering and client satisfaction measurements highlights his commitment to improving service delivery and client engagement.