Sean Hamir Jamsuri
About Sean Hamir Jamsuri
Sean Hamir Jamsuri is an Operations Manager at Thomson Reuters, where he has worked since 2016. He has extensive experience in customer service roles, having previously held positions at Sykes Enterprises and served as an instructor at STI.
Current Role as Operations Manager
Sean Hamir Jamsuri currently serves as an Operations Manager at Thomson Reuters, a position he has held since 2016. In this role, he is responsible for deploying and implementing new tools and technologies aimed at enhancing the service experience for both customers and internal support staff. He works closely with stakeholders to refine query resolution processes and escalation paths, contributing to improved customer satisfaction.
Previous Experience at Thomson Reuters
Before his current role, Sean worked at Thomson Reuters as a Customer Service Executive from 2014 to 2016. During this two-year tenure, he was based in McKinley Hill, Taguig City, Manila, Philippines. His experience in customer service laid the foundation for his subsequent advancement within the company.
Career at Sykes Enterprises, Inc.
Sean Hamir Jamsuri has extensive experience at Sykes Enterprises, Inc., where he held various positions over several years. He worked as a Customer Service Representative in multiple capacities, including Managed Portfolio Service (MPS) from 2006 to 2007, and Riversource Annuity Service (RAS) from 2009 to 2011. He also served as a Team Manager for both Annuity, Mutual Fund and Certificates Services (AFC) from 2013 to 2014, and Riversource Annuity Service (RAS) from 2011 to 2013.
Educational Background in Physics
Sean studied at Western Mindanao State University, where he earned a Bachelor of Science in Physics from 1999 to 2003. His educational background in physics provides him with a strong analytical foundation that supports his work in operations management and customer service.
Focus on Customer Service Excellence
Throughout his career, Sean has been instrumental in establishing a culture focused on customer service excellence, personal accountability, and continuous improvement across global teams. He champions customer feedback to stakeholder groups, aiming to improve end-to-end performance and overall customer satisfaction.