Sebastian George
About Sebastian George
Sebastian George serves as the Application Services Manager for APAC at Thomson Reuters, where he has worked for 18 years. He holds an MBA from Pace University and a Bachelor's degree in Computer Science, and he focuses on enhancing customer experience through effective service management practices.
Work at Thomson Reuters
Sebastian George has been employed at Thomson Reuters as an Application Services Manager for the APAC region since 2006. In this role, he is responsible for operational end-to-end service ownership and support. His duties include managing incident, problem, and change management processes. He leads the development of service and support models during service design to ensure alignment with customer propositions and products. His focus is on enhancing customer experience by ensuring that service providers meet agreed levels of service.
Education and Expertise
Sebastian George holds a Master of Business Administration (MBA) from Pace University - Lubin School of Business, where he studied Finance from 2002 to 2004. He also earned a Bachelor's Degree in Computer Science from IHRDE. His educational background equips him with a blend of financial acumen and technical knowledge, which he applies in his current role in service management.
Background
Before joining Thomson Reuters, Sebastian George worked at Ocwen Financial Solutions Pvt. Ltd. - APAC as a Collections Underwriter from 2005 to 2006 in Bangalore. This role provided him with foundational experience in financial services, which complements his current responsibilities in application services management.
Achievements
In his current position, Sebastian George champions continuous service excellence by implementing service management best practices that support agility and service quality. He engages in service transition processes to ensure smooth migration of services and products into production. His role involves providing expert input into incident resolution, problem management, and change planning, contributing to the overall effectiveness of service delivery.