Shankar Babu Acharya
About Shankar Babu Acharya
Shankar Babu Acharya is a Technical Support Analyst at Thomson Reuters in Toronto, Ontario, with a diverse educational background in technology and liberal arts. He has experience in data management, technical support, and hardware coordination, having worked in various roles since 2004.
Work at Thomson Reuters
Shankar Babu Acharya has been employed at Thomson Reuters as a Technical Support Analyst since 2019. In this role, he is responsible for managing data related to new joiners and leavers using ServiceNow and Active Directory in Azure. His position involves acting as a liaison between management and end users to facilitate technical support and data management. He also maintains hardware inventory and prepares daily and weekly reports for management.
Education and Expertise
Shankar Babu Acharya has a diverse educational background. He studied at freeCodeCamp from 2018 to 2019, where he completed a certification course covering HTML5, CSS, Bootstrap, jQuery, Sass, React, JSON APIs, Ajax, NodeJs, Express, MongoDB, and Mongoose. He also earned an Ontario Secondary School Diploma from City Adult Learning Centre (CALC) between 2015 and 2017. Additionally, he holds a Master's degree in Liberal Arts and Sciences from Tribhuvan University, which he completed from 2001 to 2004, and a Computer Programmer (CPD) diploma from Seneca College, obtained in 2018.
Technical Support Experience
In his role as a Technical Support Analyst, Shankar Babu Acharya coordinates with support teams from Apple and Dell for hardware repairs. His responsibilities include maintaining hardware inventory and generating reports for management. He has developed skills in technical support, data management, and liaising between different stakeholders to ensure effective communication and problem resolution.
Previous Employment as a Teacher
Before his current role, Shankar Babu Acharya worked as a Teacher at Birendra Sainik Awasiya Mahavidyalaya in Kathmandu from 2004 to 2008. This experience contributed to his communication and organizational skills, which he now applies in his technical support role.