Shannon Petersen
About Shannon Petersen
Shannon Petersen serves as the Manager of Content Operations at Thomson Reuters, where she focuses on data-driven decision-making and the integration of AI technologies in legal content management. She has a diverse educational background with a Bachelor of Arts from Concordia College and an MBA from Minnesota State University, Mankato.
Current Role in Content Operations
Shannon Petersen serves as the Manager of Content Operations at Thomson Reuters, a position held since 2019. In this role, she leads a team focused on creating and updating legal reference publications. Her responsibilities include managing workflows, ensuring adherence to deadlines, and overseeing the integration of various formats for legal content. Petersen emphasizes data-driven decision-making and meaningful data visualization to enhance operational efficiency.
Previous Experience at Thomson Reuters
Shannon Petersen has a decade of experience at Thomson Reuters, where she held multiple roles from 2005 to 2019. She started as an Editorial Associate and progressed through positions including Publishing Specialist, Publishing Coordinator, and Senior Publishing Coordinator. From 2015 to 2018, she served as Lead Publishing Coordinator II. Her extensive experience in publishing operations has equipped her with a deep understanding of legal content management.
Educational Background
Shannon Petersen earned her Bachelor of Arts degree in Russian Linguistics, Sociology, and English Literature & Criticism from Concordia College, completing her studies from 2001 to 2005. She also pursued a Master of Business Administration (MBA) at Minnesota State University, Mankato, from 2019 to 2021. Additionally, she participated in a study abroad program at the University of Malta in 2004, focusing on Cultural Anthropology.
Focus on Technology and Data
In her current role, Shannon Petersen incorporates AI and machine learning technologies into workflows for legal content management. She has developed operational metrics and dashboards that enhance team performance and efficiency. Her focus on data-driven decision-making supports the strategic goals of her team and improves the overall quality of content operations.
Collaboration and Team Leadership
Shannon Petersen collaborates with global vendors, editorial teams, and technical experts to integrate and publish US primary law products. Her leadership in managing a diverse team ensures that legal reference publications meet the required standards and deadlines. This collaborative approach fosters a productive environment that enhances the quality of the published content.