Shawn Gray
About Shawn Gray
Shawn Gray specializes in Salesforce.com application development, configuration, and system administration, with over 32 years of experience at Thomson Reuters. He has a background in computer science and applied mathematics, and has contributed to various integration and customization projects within Salesforce.com.
Work at Thomson Reuters
Shawn Gray has been employed at Thomson Reuters since 1992, specializing in Salesforce.com application development, configuration, and system administration. Over the course of 32 years, he has played a key role in various initiatives, including the development of integrations with SAP and other CRM infrastructures. His responsibilities also include implementing and configuring traditional desktop CTI for Salesforce.com, which was later upgraded to open CTI. Gray collaborates with multiple teams to utilize Web Services and display data from various external sources within Salesforce.com.
Education and Expertise
Shawn Gray studied Computer Science at Minnesota State University, Mankato from 1987 to 1989. He furthered his education at the University of Wisconsin-Stout, where he earned a Bachelor of Science in Applied Mathematics/Computer Science from 1990 to 1992. His educational background provides a strong foundation for his expertise in Salesforce.com application development and system administration.
Background
Before joining Thomson Reuters, Shawn Gray completed internships that contributed to his professional development. He interned at IBM for four months in 1990 in Gaithersburg, MD, and at M & I Bank for seven months in 1991 in the Greater Milwaukee Area. These experiences helped him gain practical skills in technology and finance, which he later applied in his role at Thomson Reuters.
Achievements in Salesforce.com Development
Shawn Gray has contributed significantly to the customization of Salesforce.com within his organization. He has enhanced VisualForce pages and engaged in Apex development to create a highly tailored Salesforce.com instance. Additionally, he has ensured that the functionality present in Siebel was effectively incorporated into the new Salesforce.com environment, demonstrating his commitment to maintaining operational continuity during system transitions.
Training and Collaboration
In his role, Shawn Gray has participated in cross-training new team members, both on-site and overseas. This involvement highlights his dedication to knowledge sharing and team development, ensuring that new employees are well-equipped to contribute to ongoing projects and initiatives within the organization.