Shayla Lewis
About Shayla Lewis
Shayla Lewis is a Technical Support Representative at Thomson Reuters, where she has worked since 2015. She has developed expertise in the Ultratax program and has enhanced her troubleshooting skills in a fast-paced environment.
Work at Thomson Reuters
Shayla Lewis has been employed at Thomson Reuters since 2015, where she currently serves as a Technical Support Representative. In this role, she operates in a fast-paced environment, providing support and solutions to clients. Her responsibilities include troubleshooting and resolving issues related to the Ultratax program, particularly focusing on 1040 state and federal forms. Prior to her current position, she worked as a Business Technology Intern at Thomson Reuters for four months in 2015, gaining valuable experience in the technology sector.
Education and Expertise
Shayla Lewis studied at The University of Toledo from 2012 to 2016, earning a degree in English Language and Literature. This educational background has contributed to her strong communication skills, which are essential in her technical support role. Over the years, she has developed expertise in the Ultratax program, enhancing her ability to assist clients effectively with tax-related software.
Background
Before joining Thomson Reuters, Shayla Lewis worked as a Sales Floor Associate at Shoppers World from 2014 to 2015 in New York, New York. This position provided her with foundational customer service skills. Additionally, she briefly worked as an Event Trainee at Octagon in Stamford, Connecticut, in 2016, where she gained experience in event management and coordination.
Technical Support Skills
In her role as a Technical Support Representative, Shayla Lewis has significantly enhanced her troubleshooting skills. She is adept at diagnosing and resolving technical issues, which is crucial for maintaining client satisfaction. Her experience with the Ultratax program allows her to provide specialized support for tax-related inquiries, making her a valuable resource for users of the software.