Shean Rhoden
About Shean Rhoden
Shean Rhoden is a Technical Account Manager with extensive experience in customer success roles, currently working at Refinitiv and the London Stock Exchange Group. He has a long history with Thomson Reuters, spanning over three decades in various positions.
Work at Thomson Reuters
Shean Rhoden has held multiple roles at Thomson Reuters, starting as a Staging Coordinator from 1984 to 1996, where he worked for 12 years. He later served as a Technical Account Manager from 1994 to 2021, accumulating 30 years of experience in the organization. His responsibilities included managing technical accounts and ensuring customer satisfaction. Rhoden's extensive tenure at Thomson Reuters reflects his deep understanding of the company's products and services.
Current Role at London Stock Exchange Group
Since 2021, Shean Rhoden has been employed as a Customer Success Manager at the London Stock Exchange Group (LSEG). In this role, he focuses on enhancing customer relationships and ensuring the successful implementation of LSEG's services. His experience in customer success positions him to effectively address client needs and improve overall satisfaction.
Experience at Refinitiv
Shean Rhoden has worked at Refinitiv as a Customer Success Manager since 2018. His role involves supporting clients in the Greater New York City Area, where he leverages his extensive background in customer success to foster strong relationships and drive client satisfaction. Rhoden's experience in this position highlights his commitment to enhancing customer experiences.
Internship at ILX Systems Inc
In 1994, Shean Rhoden completed a two-month internship at ILX Systems Inc, located at 111 Fulton Street. This early experience provided him with foundational skills in the technical field and introduced him to the dynamics of working in a corporate environment.
Education and Ongoing Studies
Shean Rhoden has been studying at New York City Tech since 1994. His ongoing education reflects his commitment to professional development and staying current with industry trends. This academic pursuit complements his extensive work experience in the technology and financial services sectors.