Shilpa Ravikumar
About Shilpa Ravikumar
Shilpa Ravikumar is a Data Quality Auditor at Thomson Reuters, with a background in IT service management and business process analysis. She has held various positions in notable companies such as Infosys, Cognizant, and Accenture, and holds a Bachelor of Technology in Information Technology.
Current Role at Thomson Reuters
Shilpa Ravikumar currently serves as a Data Quality Auditor at Thomson Reuters, a position she has held since 2021. In this role, she focuses on ensuring adherence to Service Level Agreements (SLA) and Key Performance Indicators (KPI) within service management. Her responsibilities include monitoring data quality and implementing processes that enhance operational efficiency. Shilpa's work contributes to maintaining high standards in data management and supports the overall objectives of the organization.
Previous Experience at Infosys
Prior to her current role, Shilpa worked at Infosys as a Senior Associate Consultant from 2020 to 2021. During her 11-month tenure in Bengaluru, Karnataka, she engaged in various projects that required her to apply her analytical skills and knowledge of IT service management. Her experience at Infosys helped her develop a strong foundation in consulting and service delivery.
Professional Background at Cognizant and Accenture
Shilpa has a diverse background in the IT industry, having worked at Cognizant as a Senior System Engineer from 2016 to 2018. In this role, she gained experience in system engineering and contributed to various IT projects. Additionally, she worked at Accenture from 2018 to 2020 in Cloud Operations administration, where she was involved in managing cloud services and operations. This combination of roles has equipped her with a broad understanding of IT systems and processes.
Education and Certifications
Shilpa Ravikumar completed her Bachelor of Technology (B.Tech.) in Information Technology from Ponjesly College of Engineering, studying from 2011 to 2015. Prior to her engineering degree, she attended Kendriya Vidyalaya, where she completed her schooling from 1999 to 2011. In addition to her academic qualifications, Shilpa is ITIL certified, demonstrating her expertise in IT Service Management (ITSM) and cross-functional governance.
Short Tenure at IBM
In 2021, Shilpa briefly worked at IBM as an Advisory Technical Services Specialist for one month. This role provided her with additional insights into technical services and support, further enhancing her skill set in the IT sector.